Qualifications and Professional Memberships

• BTHM

Biography

Melissa is an experienced academic operations and governance professional with a strong background in higher education administration, compliance, and process improvement. As Academic Administration and Learning Resources Manager at Universal Business School Sydney (UBSS), she oversees academic operations, governance frameworks, and resource management to ensure efficiency and compliance.

Previously, Melissa held leadership roles at Le Cordon Bleu Australia, including Academic Services Unit Manager, where she managed academic administration, policy implementation, and regulatory compliance for both higher education and vocational programs. With over a decade in academic administration, financial operations, and business process improvement, she has successfully led teams, streamlined workflows, and enhanced institutional governance.

Passionate about operational efficiency and digital transformation, Melissa is dedicated to improving academic processes and supporting institutional excellence at UBSS.