Domestic Students are defined as Australian Citizens.
For the purposes of payment of fees Group Colleges Australia (GCA) comprises UBSS.
All payments are to be made to GCA Management Services Pty. Ltd. on behalf of GCA.
Payment of fees in advance secures the student a place in their chosen course/s and fixes the price of the course/s for the period of time for which they have prepaid. Tuition fees can be varied at any time and prepayment allows the student protection from any tuition price rises during the period for which they have prepaid.
Prepaid monies are allocated by UBSS to resourcing the course delivery for at least the period anticipated by the student’s enrolment and prepaid period. UBSS has the expectation that a student will commence and continue a course and plans and staffs accordingly.
For the purposes of this refund policy Group Colleges Australia (GCA) comprises UBSS.
Cancellation prior to commencement of any course or subsequent course in which the student has enrolled at GCA:
NO REFUND will be given to any student who fails to meet course requirements;
NO REFUND will be given to any student who is suspended and or expelled for breaching GCA rules and or the College’s Code of Conduct;
Fees are not transferable to another student or another institution.
The Administration fee (Enrolment fee) of A$200.00 is non-refundable.
This policy applies regardless of the reason for the cancellation, except in the case of Special Circumstances (See section 3. Special Circumstances below) and includes, but is not limited to, the following:
NO REFUND will be given to any student who is suspended and or expelled for breaching GCA rules and or UBSS's Code of Conduct;
Students who have not started any course with GCA and wish to cancel their enrolment must apply for a refund in writing to UBSS student services eConcierge via the email email@example.com . Applications for refunds must be addressed to:
Group Colleges Australia
Locked Bag A3100
NSW 1235 Australia
Cancellation fees are:
The Administration fee (Enrolment fee) of A$200.00 is non-refundable
Group Colleges Australia approved refund monies will be paid within 4 weeks of receiving application for refund.
Where a student is unable to commence the course on time, the student must contact UBSS to arrange another commencement date.
Where fraudulent or forged documentation has been submitted, the full first study period tuition fee paid to UBSS will be retained by Group Colleges Australia.
In the unlikely event that GCA is unable to deliver the agreed course in full:
In accordance with the requirements of the National Code, Group Colleges Australia acknowledges the right of a student to involve independent third parties for the resolution of disputes, including the right to take action under Australia’s consumer protection laws.
UBSS tuition assurance statement for FEE HELP students.
a) Tuition assurance protects students in the event a course of study provided by an approved HELP provider ceases to be provided after it starts but before it is completed.
b) As an approved higher education provider under the Higher Education Support Act 2003, Group Colleges Australia Pty Ltd Trading As Universal Business School Sydney (UBSS) ABN: 11 085 429 732 ACN: 085 429 732 must meet the tuition assurance requirements or be exempt from those requirements.
c) It is intended that, from 1 January 2018, UBSS will be exempted from the requirement to meet the tuition assurance requirements. Instead, UBSS is required to comply with interim arrangements which ensure similar tuition assurance protection is provided to students.
d) This statement sets out the interim arrangements for tuition assurance that will apply from 1 January 2018 and UBSS's obligations from that date.
e) If any changes occur to the proposed arrangements outlined below, a revised statement will be provided on UBSS's website and advised to all students that have enrolled in the intervening period.
What happens if UBSS ceases to provide a course of study?
Information for affected students
f) UBSS will notify affected students in writing that a course of study is no longer provided within 2 business days after UBSS ceases to provide the course.
g) As soon as practicable, UBSS will also update its website to reflect that the course is no longer being delivered and to give students information about the tuition assurance arrangements.
h) Affected students may choose either course assurance arrangements or apply to UBSS for a re-credit of their HELP balance.
i) The Commonwealth Department of Education and Training (the Department) (or a consultant engaged by the Department) will work with affected students to identify a replacement course and arrange for students to be placed with a second provider.
j) Replacement courses must meet the following requirements:
k) Affected students will be offered a replacement course and may seek a review about whether the course offered to them meets the requirements for replacement courses.
l) A student who accepts the replacement course offered will not be required to pay the second provider for the replacement components of the replacement course. However, the fees payable for the remainder of the replacement course may be different from the fees payable for the original course.
m) The student will also receive course credits for parts of the original course successfully completed by the student, as evidenced by a copy of a statement of attainment or other Australian Qualifications Framework certification document issued by the course provider or an authorised issuing organisation in accordance with the Australian Qualifications Framework.
n) Each affected student will have a period of six (6) months in which to accept the replacement course offer. The Department may extend that period in circumstances that justify an extension.
o) If an affected student enrols in a course that is not a replacement course, the student may be required to pay additional tuition fees, and might not receive the course credits the student would have received if the student had enrolled in a replacement course.
Re-credit of HELP balance
p) Where the student prefers to apply for a re-credit of their HELP balance for the affected parts of the original course, the student may nominate the Department (or a consultant engaged by the Department) to make the application on the student's behalf.
q) UBSS will consider students' applications as soon as practicable and notify them of the decision about the application, together with a statement of reasons for the decision. If an application for a re-credit is accepted, the amount re-credited will be equal to the amount of HELP assistance received by the student for the affected units of study.
r) It is suggested best practice for students to retain assessments, records of competencies or statements of attainment that they receive from their education provider.
Group College Australia's dispute resolution processes do not circumscribe the student's right to pursue other legal remedies.
Group College Australia’s dispute resolution processes do not circumscribe the student’s right to pursue other legal remedies.
3. SPECIAL CIRCUMSTANCES
Special Circumstances are exceptional conditions where a refund may be considered. "Special circumstances" under which a refund will be considered and which are beyond the student's control. For example:
To apply for special circumstances, contact the UBSS student services eConcierge via the email firstname.lastname@example.org.
4. DEFERMENT, SUSPENSION or CANCELLATION OF ENROLMENT
In accordance with the National Code GCA, may defer, temporarily suspend or cancel the enrolment of a student on the grounds of:
Consequences of deferment, suspension or cancellation of enrolment:
(a) The student has the right to access the College’s internal complaints and appeals process within 20 working days of notification that he/she has been suspended or expelled.
(b) The student may be excluded from classes during this 20 day period or any further period of the appeals process.
For full details see: https://internationaleducation.gov.au/Regulatory-Information/Education-Services-for-Overseas-Students-ESOS-Legislative-Framework/National-Code/nationalcodepartd/Pages/ExplanatoryguideD13.aspx
All GCA Colleges have entry requirements – please ensure you are aware of and have complied with these requirements.
Students are advised that their personal information may be provided to Commonwealth or State agencies and the Fund Manager of the College’s Tuition Assurance Fund.
Group Colleges Australia complies with the Federal Privacy Act.
Students permit GCA to use photographs or videos taken of them or their work while engaged in GCA activities on or off GCA property for promotional purposes. Students will not receive any monetary or other forms of remuneration and these materials will remain the property of Group Colleges Australia.
GCA communicates with all students via the student MyGCA account. I understand and agree that written notices regarding my attendance or course progress (under Standard 10.6 and 11.6) will be sent to me electronically via my MyGCA account.
The Standard – Code of Conduct
UBSS reserves the right to suspend or expel any student who in any way breaches the College Code of Conduct.
UBSS has the right to ask for a student to produce their student identification card when on campus.
I DECLARE that I am an Australian Citizen with five (5) years proven business experience and/or a relevant degree for the course of study I am applying for and have supplied the evidence to verify this.
I UNDERTAKE that whenever I attend and/or participate in a sporting, entertainment or cultural event which has been promoted, advertised, organised/ supported and/or conducted by GCA and/or any of its member, organisations, I will thoroughly acquaint myself and at all times abide by and comply with the laws/rules and recommended procedures that govern/apply to and/or by which that sporting/ entertainment or cultural event takes place.
Release from liability
I UNDERSTAND the inherent dangers and risks of physical injury occurring in the course of sporting events and possible injury, harm or loss occurring when attending entertainment, cultural or other events, and I HEREBY AGREE to indemnify and hold harmless and to keep indemnified and held harmless Group Colleges Pty Ltd and its servants and agents from time to time from any and all liability, claims for damages, loss or compensation both to me personally and/or any of my personal property, which I may suffer or incur as a result of, in the course of or arising from such sporting, entertainment, cultural or other event or my attendance and/or participation in any such event.;
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